What our Customers say...


First Town Properties are very happy with the services provided by SERVPRO of WEST Pensacola. They are always there when we need them. Their staff are professional and friendly. Looking forward to a long and happy partnership with this team.

Dear Mr. Stone,

Just want to thank you for taking so much time to share your expertise with mold remediation. My husband and I felt confident to take on the challenge to work on our home after our conversations. I appreciate your sincere interest and support!

Best regards,


I just wanted to let you know that my insurance is covering this claim. They said your input to me as to the cause of the mold was instrumental in their decision. I have already thanked God, so now I am thanking you.


Clearly a subject matter expert!

Polite, Professional, Right on time for appointment. Very happy with the service!

I appreciate that the estimate was reduced for work that did not need to be done. It means a lot and says a lot about your team. Thanks!

I honestly cannot think of anything to suggest for improvements. The owner, Steve, was wonderful to work with. He explained everything to me from the beginning to end. His employees were polite, focused and cleaned everything to my satisfaction. They also answered all my questions with patience! :)

John and his team did an excellent job, we will definitely call again!

Fantastic, professional team of technicians. Well Done!

Gino came out and was very polite. Finished product is outstanding!

Your company was at my dad's house within the hour and have done a great job of preventing any further damage. My insurance company had another company contact me about doing the repairs needed, but I'm not interested in having them do anything, since they never contacted me until 6 days had passed after I filed the claim. I'm glad I called you instead, Thank you SERVPRO of West Pensacola!

Steve, just wanted you to know that your crew is super!! Good work with great efficiency, they deserve five star rating!!

A 1/2 hour after I called SERVPRO of West Pensacola they had a crew at my front door with equipment ready to clean up the water damage. That kind of response is why I’m glad I called them. They are 100% PROFESSIONAL.

Please call this SERVPRO first for all your NEEDS! SERVPRO of West Pensacola!

SERVPRO of West Pensacola has been extremely helpful to me in an exasperating situation. Thank You!

Fantastic Job! Couldn't ask for better!

Steve was very courteous and professional!

You Guys are Amazing!

Job Well Done! Over and Beyond!

Thank you Steve and the crew at SERVPRO of West Pensacola for acting quickly and taking care of us in a professional manner.

The guys at SERVPRO of West Pensacola took care of us and our water leak. It was a small job to them but they took care of us as if it were huge.

From the minute I called to the end of Service, Steve and his staff were Very Professional!

Thank You SERVPRO of West Pensacola for everything!!!

Thank you Steve, your guys did a super job cleaning up a big mess!

Thank you Mason and John for a job well done!

Excellent and timely service, great job!

Very satisfied with the service I received. I would highly recommend SERVPRO of West Pensacola, John and the guys did a great job!

Very happy, will use again!!! Thank You for all your hard work.

Excellent and timely service! Thank you.

The guys did a great job cleaning up the damage from our fire. They wasted no time getting everything back in order. I would recommend a formal walk thru upon completion in the future, but overall I'm very satisfied with the work.

The guys did a great job, I would definitely use you guys again and would recommend you to friends. 

Mason and John were very prompt and explained everything before starting work. Would use them again!

Thank you SERVPRO West Pensacola, I would use you again!

Quick, Courteous service! Great communication, will use again.

I would highly recommend Mason and the guys at SERVPRO West Pensacola to my friends and family.

Excellent services. Requested a quote to have the mother in law suit section of my house cleaned. Very reasonable on price and services were worth more than the estimate. Wil highly recommend using SERVPRO West Pensacola.

Steve, Mason and John did a fantastic job, would highly recommend them. Job well done!

Can't thank Mason enough. He is a true professional - compassionate and caring. I would use them again. 10-star company! 

Excellent service. Keep up what you are doing. I strongly recommend SERVPRO of West Pensacola.

Fast Friendly, great service. I would recommend to anyone.

Team was very responsive, professional and a pleasure to work with. Will absolutely recommend them to all of my friends!

Joe and Jim did a outstanding job.

Satisfied, very professional!

Excellent work. Friendly service. Minimum intrusion into daily routine.

Fast courteous service. Professional and friendly

Service was second to non fast and quick with great cleaning

Thanks so much for the quick response and handling of this customer issue. They spoke highly of the response and work your team performed at their business. I really appreciate knowing you guys are there to assist us with these events when needed.

Joe and John were very professional. Joe explained the process and what chemicals they were using and used a pet friendly product to accommodate my dog. They were fast in response and were in and out like it never even happened.

Mason has got to be one of the best employees you have in your organization. I was constantly updated and kept in the loop with Mason. He is very attentive to details and has a great rapport with his clients.

Be careful, I am always looking for people like him.

Thanks again,

Darian C.

We had an emergency request and the team responded immediately. They've been amazingly professional and helpful through the entire process. I would highly recommend them.

So far very pleased. Very professional and easy to contact.

Great service! On time & my sunroom looks like new.

Did an excellent job, very professional. Will recommend services to other companies!

SERVPRO has the best response time and the best people that represent them. Always there when you need them! Eva is the best rep in town! She understands our needs and helps out however she can! Always willing to lend a hand!

Eva is the best rep in town! SERVPRO has the fastest response time and is always there when you need them! Eva is always willing to lend a hand or help out wherever needed!

SERVPRO of West Pensacola is a dream to work with. They are very a very professional team and are very quick to respond to our client's calls at any time of day.  If you think that all SERVPROs are the same - they are not.  SERVPRO of West Pensacola is the only team to call for any of your needs!

I am positively impressed with Mason, Joe, and John.

Mason and Joe did an awesome job on the water damage in our Pensacola office. We would highly recommend SERVPRO to anyone needing this service. Thank you.

“The West Pensacola SERVPRO staff made a very positive effort in solving a situation that was difficult - They were timely and professional while being friendly and understanding to customer needs and expectations.”

“The West Pensacola SERVPRO staff made a very positive effort in solving a situation that was difficult - They were timely and professional while being friendly and understanding to customer needs and expectations.”

Dear Mason, Thank You for the work you and your associate did taking up our carpets, trying multiple times to remove the stains and returning the carpets to our home in Azalea Trace. Your intense efforts are greatly appreciated by my wife and myself.

The SERVPRO West Pensacola team is truly amazing to work with! They are prompt, professional, and patiently answer every question you have during a crisis. No one wants to deal with damage water leaks, fire, mold, etc. but with this team you feel confident that everything will be fine in the end. Thanks for the great service and peace of mind!

Great service every time. I manage rental condos on the beach and I’ve had to work with the SERVPRO Team and they are great to work with. At the end of a water extraction job I am confident that all issues have been handled properly and professionally and in a timely manner.

Mason and William did a great job! I am very pleased with their work.

I would like to thank SERVPRO of West Pensacola for promptly responding to a water intrusion disaster that occurred here at Portofino. They were onsite within the hour, pulled up the carpet/padding, sprayed "hospital grade" anti-microbial disinfectant, and set up their dehumidifiers/air handlers incredibly fast. We were able to get the unit cleaned up, repaired, and "rent ready" before the next reservation arrived. I can't say enough about their professionalism, sense of urgency, and competency.

The quality of the job SERVPRO of West Pensacola performed was excellent. The loss at my business was completed ahead of schedule. Their entire team was professional and courteous. I will use SERVPRO of West Pensacola for my next loss. Fire Damage Cleanup.

Marisa Ann O'Neal

SERVPRO used their drone to create a video for our condominium. They did an excellent job. The video was professional and promptly created. Also, every encounter with the SERVPRO workers was pleasant. Great company to do business with and we will definitely use them again.

SERVPRO of West Pensacola provided outstanding service both before and after my flood. The crew was outstanding, very hardworking, careful and knowledgeable. I am grateful for their service. Thank you!

Scott Carrancejie —

This guys are awesome! They helped me through a tough time with a frozen pipe that busted in my ceiling. Totally professional and terrific service. Would recommend them to anyone!

Things are getting closer to normal here. We have so very much to be thankful for this Thanksgiving. We wish you the best of everything to you and your colleagues there at SERVPRO of West Pensacola. YOU MADE A DIFFERENCE IN OUR LIVES.