When Fire Takes it All

11/11/2021 (Permalink)

Helping is why we are here.

Fire is one of the most destructive elements that we encounter. It can burn through an entire structure in a short period of time. Our main concern when a home or building is totally tossed to fire, is to tend to the needs of the customer, not only from a business standpoint but also to be as much help as we can in easing the pain of the situation. Just being kind and patient goes a long way, and it doesn't hurt to do something extra for them when it is appropriate and see and opportunity.  You don't have to make someone feel like a victim, to let them know you care. And as a company, being kind and personal with people as they go through loss is just another way to let them know who we are as people and the heart behind a our team. Its also valuable to trust your gut in these scenarios, you don't want to overstep bounds, nor do you want to come off as trite and grasping for the appearance of caring. Just try to remain empathetic and not see every job as just a job, big or small. These are peoples lives and homes we are dealing with.